NEWS: New 360 Discs incompatible with some Consoles due to LIVE Update

It appears that the new Xbox LIVE update, which will introduce support for the new XGD3 disk format, might prevent a very small number of Xbox 360 owners from playing retail game discs.

Kotaku were contacted by a reader who received an email from Microsoft informing him that it had detected via Xbox LIVE that his Xbox (a 60GB Pro from 2009) was affected. Microsoft has offered to replace his console with a new Xbox 360S with 250GB hard drive at no expense.

The email has since been verified by Xbox Support via their official Twitter account.

The XGD3 format will allow for additional storage space on a game disc, and will provide additional levels of copy production.

The Xbox LIVE Spring update will be rolled out between May 19 to May 30.

Update: Microsoft has confirmed that a "a very small number" of consoles are affected. This fault manifests itself as a 'disc unreadable' or 'disc unsupported' error on the screen. Microsoft said it is able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console.

If you receive this error, contact Microsoft at www.xbox.com/support/contact